Return policy
At AVORA, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.
Returns
To be eligible for a return:
- The return request must be made within 30 days of delivery.
- The item must be unused and in the same condition in which you received it.
- The item must include all original accessories, components and documentation, where applicable.
- The item should be returned in its original packaging whenever reasonably possible.
- Proof of purchase or your order number may be required.
Please do not send any product back without first contacting our customer service team.
To request a return, contact us at:
Email: contact@avora-store.com
Please include your order number and the reason for your return.
Once your return request has been reviewed, we will provide you with the appropriate return instructions.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety or legal reasons.
Non-returnable products may include:
- Gift cards
- Downloadable or digital products
- Personalized or custom-made products
- Perishable products
- Personal care or hygiene products that have been opened or used
- Products containing hazardous or flammable materials
- Items specifically marked as Final Sale, where permitted by applicable law
This does not affect your rights if an item arrives defective, damaged or incorrect.
Condition of Returned Products
Returned products are inspected after they are received.
We reserve the right, where permitted by applicable law, to reduce or refuse a refund if a product:
- Has been used beyond what is reasonably necessary to inspect it
- Has been damaged after delivery
- Is missing accessories, components or parts
- Has been returned in a materially different condition from the condition in which it was received
Normal inspection of a product will not, by itself, prevent an otherwise eligible return.
Refunds
Once your return has been received and inspected, we will notify you by email.
If your return is approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.
Actual processing times may vary depending on your bank, credit card issuer or payment provider.
Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
Late or Missing Refunds
If you have received confirmation that your refund has been processed but have not yet received the funds:
- Check your bank or credit card account again.
- Contact your credit card issuer or payment provider, as processing times may vary.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or you receive an incorrect product, please contact us as soon as possible after delivery.
Email us at contact@avora-store.com with:
- Your order number
- A description of the issue
- Clear photographs or videos of the product and packaging, where applicable
We will review the issue and provide an appropriate resolution, which may include a replacement, exchange or refund.
Exchanges
We primarily offer exchanges for products that arrive damaged, defective or incorrect.
If you need an exchange, please contact:
Depending on product availability, we may provide a replacement or offer another appropriate solution.
Sale Items
Unless an item is specifically identified as Final Sale, eligible discounted or promotional items may be returned in accordance with this Return & Refund Policy.
Final Sale restrictions will be clearly communicated before purchase where applicable.
Return Shipping
To initiate a return, please contact us first at:
Do not send your return to the company address or manufacturer unless our customer service team specifically instructs you to do so.
Unless the return is due to a defective, damaged or incorrect item, customers are responsible for return shipping costs.
Return shipping costs are non-refundable unless otherwise required by applicable law.
For higher-value returns, we strongly recommend using a trackable shipping service and retaining your shipping receipt until your refund has been completed.
AVORA cannot be responsible for returned packages that are lost in transit before reaching the designated return location.
Cancellations
If you wish to cancel an order, please contact us as soon as possible at contact@avora-store.com.
We will make reasonable efforts to cancel the order before it enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be returned in accordance with this policy.
Contact Us
For any questions regarding returns, refunds or exchanges, please contact us:
AVORA
Operated by BRIGANTE WAY LLC
Email: contact@avora-store.com
Telephone: +1 (505) 336-3441
8206 Louisiana Blvd NE, Ste A #9525
Albuquerque, NM 87113
United States
Website: https://avora-store.com/
Last Updated: August 31, 2026