AVORA Garment Restorer

At AVORA, we aim to provide a reliable and straightforward shipping experience for all orders placed through https://avora-store.com/.

All eligible orders are shipped with tracking and insurance.

Shipping Rates

We currently ship within the United States.

Orders $30 and over
Free Tracked & Insured Shipping

Orders under $30
$3.99 Tracked & Insured Shipping

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Order Processing

Orders are generally processed within 1–2 business days after your order has been successfully placed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, promotional events, holidays or other exceptional circumstances, processing may occasionally take slightly longer.

Delivery Time

Once your order has been processed and shipped, estimated delivery typically takes:

3–5 business days

Most orders therefore arrive within approximately 4–7 business days from the date the order is placed.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances beyond our control, including carrier delays, severe weather, public holidays, high shipping volumes or other logistical disruptions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that a shipping address can be changed once an order has entered processing or has already been shipped.

Delayed Orders

Although most orders arrive within the estimated delivery timeframe, occasional delays may occur.

If your tracking information has not updated for several days or your order appears to be significantly delayed, please contact our customer service team so we can assist you.

Lost Packages

All AVORA shipments are sent with tracking and insurance.

If your package appears to have been lost in transit, please contact our customer service team.

We will review the tracking information and, where appropriate, investigate the shipment with the carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

We may request photographs of the packaging and the damaged product in order to assess the issue and process the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund or other appropriate resolution in accordance with our policies and applicable law.

Delivery Confirmation

An order is considered delivered when the shipping carrier confirms delivery to the shipping address provided during checkout.

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

• Around the delivery location
• With household members
• With neighbors
• With your building reception or mailroom, if applicable

If you are still unable to locate the package, please contact our customer service team.

Incorrect or Incomplete Address

AVORA is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Returns

Eligible purchases may be returned in accordance with our Return & Refund Policy.

Please refer to our Return & Refund Policy for full information regarding return eligibility, return periods, product condition requirements and refund processing.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page and the “Last Updated” date will be revised accordingly.

Contact Us

If you have any questions regarding shipping, tracking or delivery, please contact our customer service team.

AVORA
Operated by BRIGANTE WAY LLC

Email: contact@avora-store.com
Telephone: +1 (505) 336-3441

8206 Louisiana Blvd NE, Ste A #9525
Albuquerque, NM 87113
United States

Website: https://avora-store.com/

Last Updated: August 31, 2026

At AVORA, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

Returns

To be eligible for a return:

• The return request must be made within 30 days of delivery.
• The item must be unused and in the same condition in which you received it.
• The item must include all original accessories, components and documentation, where applicable.
• The item should be returned in its original packaging whenever reasonably possible.
• Proof of purchase or your order number may be required.

Please do not send any product back without first contacting our customer service team.

To request a return, contact us at:

Email: contact@avora-store.com

Please include your order number and the reason for your return.

Once your return request has been reviewed, we will provide you with the appropriate return instructions.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety or legal reasons.

Non-returnable products may include:

• Gift cards
• Downloadable or digital products
• Personalized or custom-made products
• Perishable products
• Personal care or hygiene products that have been opened or used
• Products containing hazardous or flammable materials
• Items specifically marked as Final Sale, where permitted by applicable law

This does not affect your rights if an item arrives defective, damaged or incorrect.

Condition of Returned Products

Returned products are inspected after they are received.

We reserve the right, where permitted by applicable law, to reduce or refuse a refund if a product:

• Has been used beyond what is reasonably necessary to inspect it
• Has been damaged after delivery
• Is missing accessories, components or parts
• Has been returned in a materially different condition from the condition in which it was received

Normal inspection of a product will not, by itself, prevent an otherwise eligible return.

Refunds

Once your return has been received and inspected, we will notify you by email.

If your return is approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.

Actual processing times may vary depending on your bank, credit card issuer or payment provider.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Late or Missing Refunds

If you have received confirmation that your refund has been processed but have not yet received the funds:

1. Check your bank or credit card account again.
2. Contact your credit card issuer or payment provider, as processing times may vary.
3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at:

contact@avora-store.com

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or you receive an incorrect product, please contact us as soon as possible after delivery.

Email us at contact@avora-store.com with:

• Your order number
• A description of the issue
• Clear photographs or videos of the product and packaging, where applicable

We will review the issue and provide an appropriate resolution, which may include a replacement, exchange or refund.

Exchanges

We primarily offer exchanges for products that arrive damaged, defective or incorrect.

If you need an exchange, please contact:

contact@avora-store.com

Depending on product availability, we may provide a replacement or offer another appropriate solution.

Sale Items

Unless an item is specifically identified as Final Sale, eligible discounted or promotional items may be returned in accordance with this Return & Refund Policy.

Final Sale restrictions will be clearly communicated before purchase where applicable.

Return Shipping

To initiate a return, please contact us first at:

contact@avora-store.com

Do not send your return to the company address or manufacturer unless our customer service team specifically instructs you to do so.

Unless the return is due to a defective, damaged or incorrect item, customers are responsible for return shipping costs.

Return shipping costs are non-refundable unless otherwise required by applicable law.

For higher-value returns, we strongly recommend using a trackable shipping service and retaining your shipping receipt until your refund has been completed.

AVORA cannot be responsible for returned packages that are lost in transit before reaching the designated return location.

Cancellations

If you wish to cancel an order, please contact us as soon as possible at contact@avora-store.com.

We will make reasonable efforts to cancel the order before it enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be returned in accordance with this policy.

Contact Us

For any questions regarding returns, refunds or exchanges, please contact us:

AVORA
Operated by BRIGANTE WAY LLC

Email: contact@avora-store.com
Telephone: +1 (505) 336-3441

8206 Louisiana Blvd NE, Ste A #9525
Albuquerque, NM 87113
United States

Website: https://avora-store.com/

Last Updated: August 31, 2026